Frequently Asked QuestionsHave a question? We're here to help.
General BondRewards Information Back to top
BondRewards was formed to put money in your pocket by providing a simple and unique way to increase savings. While other programs reward you with discounts, coupons or gift cards, BondRewards strives to be different. Our vision is to help our members save for the future while shopping for the things they want and need today.
In 2000, we formed BondRewards to help families of all income levels increase their savings and reach their Personal Savings goals. We chose U.S. Savings Bonds as our signature reward to honor America and her tradition of savings and self-determination. Just as your savings goals change over time, so has our program. Starting in 2008, we added a new way for you to save for the future - cash rewards.
Through BondRewards , you earn while you shop. Our shopping partners contribute a percentage of all your purchases into your BondRewards account that can be redeemed for U.S. Savings Bonds or cash deposited directly into your bank account.
The BondRewards program allows you to save with a currency called BondDollars. As a BondReward's member, you accumulate BondDollars for making purchases at over 600 alliance partners in addition to a participating in a number of non-shopping activities. These rewards can be redeemed in cash or U.S. Savings Bonds or a host of other redemption options we may make available based on partner requirements.
BondDollars are the currency used on the BondRewards site. One BondDollar = 50¢ cash value, so 50 BondDollars can be redeemed for either a $25 U.S. Savings Bond (worth at least $50 at maturity) or for $25 cash. You can redeem BondDollars (subject to redemption policies) for U.S. Savings Bonds through your Treasury Direct account or have cash deposited directly to your checking or savings account.
Please see the Earning BondDollars section of our Terms of Service page for a more thorough outline on BondDollars, their regulations, and how you can use them.
To join BondRewards simply fill out our short online membership enrollment application, which is located at www.BondRewards.com. Once you are enrolled, start earning BondDollars immediately when you shop through our store links. Members can only have 1 (one) BondRewards account and must be over the age of 18.
Enrollment in BondRewards is completely free. There is never any cost to you.
No. BondRewards is a private entity. We are the only private company trying to do our part to help reduce the National Deficit with the help of BondRewards members. We do not align or endorse any political party or agenda. We are here only to help Americans save.
U.S. Savings Bonds are a great way to invest in our country while investing in your future. EE Bonds are reliable, low-risk government-backed savings products that you can use toward financing education, supplemental retirement income, birthday and graduation gifts, and other special events. The U.S. Treasury guarantees that an EE Bond's value will double after 20 years and the interest earned on savings bonds is exempt from state and local taxes. See your tax adviser for complete rules of tax exemptions and your eligibility.
Series EE Savings Bonds are a way for members to directly lend money to the Treasury Department. U.S. Savings Bonds are sold at face value and earn interest at a fixed rate. So if you want to invest $25 you will earn a $25 Series EE Savings Bond that is guaranteed by the U.S. Treasury to at least double in value at maturity. Savings bonds can be purchased for as little as $25 or as much as $10,000, but a person cannot buy more than $10,000 worth of bonds for every calendar year. If you have held on to it for more than five years, you can decide to sell them back and receive full value plus any interest without any penalty. However, you cannot redeem a U.S. Savings Bond until you have held it for a year. If you do decide to redeem your bonds within 5 years, you forfeit the interest earned in the most recent three months. Federal income taxes on the earnings can be deferred until the bond reaches final maturity at 30 years or when you cash it in. Savings Bonds may be exempt from taxes when they are used for educational purposes. Please click here to learn more about Series EE Savings bonds.
Earning BondDollars Back to top
Nearly every item or service you purchase through BondRewards qualifies for BondDollars. When determining the amount of your reward, taxes, shipping and handling, or any portion of a purchase that is paid for with coupons, gift certificates or a store credit is excluded. The purchase of products and services which are completed by phone do not qualify for rewards. In some cases, merchant specific exclusions apply as well. Many stores do not pay out a credit on the purchase of gift cards. You can view the specific terms of a store by hovering over the store logo on the Shop page.
In general, no. With the exception of certain stores (see each stores individual listing under the Shop tab), most merchants exclude gift certificates and gift cards from their list of products eligible for rewards.
We know that once you see how easy it is to earn by shopping with BondRewards, you'll want to share this program with all of your family and friends. Go to the Invite Friends button at the top of the home page, once on the Invite Friends page, click 'Refer Friends' and enter the name and email address for each person you'd like to refer to BondRewards. You'll earn 5.00 BondDollars for each of your referrals that registers for the program and makes a purchase. (All email addresses referred must be valid deliverable addresses of family and friends. Submitting invalid addresses, or addresses from mailing lists you are not authorized to send to, will be construed as fraud and will result in the termination of your account, as well as the loss of all accrued BondDollars.) Once your referral has made their first purchase through BondRewards you will receive your reward of 5 BondDollars.
Depending on the merchant, it takes 2 to 30 days from the time they shipped the qualifying purchase. If it has been more than 30 days since the ship date and your transaction has not posted to your BondRewards account, please click here to report a missing transaction. Missing transactions must be reported no later than ninety (90) days from the qualifying purchase. BondDollars will not be awarded on missing transactions after 90 days. For services and travel related purchases, BondDollars are rewarded on the day the qualifying purchases was delivered or completed (some examples include but are not limited to; day of flight, hotel stay, subscription delivery, services rendered and so on).
When you click on one our stores, you should see a Visit ID window which displays the store's info. This window will transfer you directly to the store of your choice. Provided that you do not use any coupon codes towards your purchase that are NOT found on BondRewards.com, you should be properly cookied to receive the credit. Always make sure you are logged into your BondRewards account before you start shopping.
Absolutely. As soon as you register you are ready to start saving when you shop.
BondRewards has partnerships with products and services from over 600 Top-Rated Stores. Many of the brands you already know and trust, and from whom you are already buying. Click here to see our full list of stores.
If you need to make a return and want to keep your rewards for the remainder of your purchase, your return will need to be final and complete (not an exchange). Ask the merchant to refund your bank or credit card and then place the order through BondRewards again, in order to receive the remaining reward.
In order to reward our members for participating in BondRewards, we offer several ways for you to earn points without spending money. These bonus BondDollars are paid to you when you answer surveys, refer friends, update your profile, or click on an offer in our promotional email messages. However, according to our program rules, these bonus rewards are not valid until you have made at least one purchase from one of our shopping partners where you earn a minimum of 5.00 BondDollars. Although there is no limit to how many bonus BondDollars you may earn through our program, you cannot request a cash transfer or savings bond if your account balance contains only bonus rewards.
We verify each referral you submit in order to ensure that the contact information is valid. We will deposit 5.00 BondDollars once your referral signs up for the program and makes a purchase.
When using coupons and special offers at any of our stores, we can only guarantee your rewards with the use of coupons or codes that are listed on the BondRewards site, were received in our promotional mailings or via our blog, Facebook and Twitter accounts. If you use a coupon or promo code that you found anywhere except BondRewards.com it will invalidate your BondDollars. For example, if you visit Target.com and see a promo code on their site and decide to use it - you will not receive your BondDollars even if you visited Target.com through BondRewards. If you have any questions please contact firstname.lastname@example.org and we can further assist you.
Returns are subject to the return policy of the store from whom you made your purchase. If you return or cancel an item, we will reverse any rewards received from that sale. Returns, cancellations or exchanges may render an entire order ineligible for rewards (not just the portion of the order which was returned). When you make a return or exchange, the merchant cancels your original order and initiates a new one. When this happens, BondRewards also loses the credit that we issue to our members for the sale and the order is deemed to have been placed directly at the merchant's site. Since the merchant does not pay us the commission, we are unable to offer rewards for the purchase.
Easy. When you are ready to make a purchase log onto www.BondRewards.com and click on one of our many stores to complete your purchase. The percent located next to the store link is the amount credited to you in BondDollars. For instance, if you spend $100 at a store that offers 10% BondDollars you will receive 10 BondDollars in your account. You also earn BondDollars by reading emails, answering surveys, updating your profile, and referring friends.
Owners of U.S. Savings bonds must be U.S. citizens, non-citizen residents of the U.S., residents of Canada or Mexico working in the U.S., or non-citizen employees of U.S. Organizations abroad. To receive cash rewards, you must have a checking account drawn from a U.S. bank.
We are always adding more shopping opportunities and negotiating with existing stores for better discounts so that you can accumulate more BondDollars. Occasionally stores will stop participating in affiliate programs, and when this happens we are usually able to quickly replace the store with another suitable choice.
No. BondRewards cannot give rewards for the portion of a purchase that is made with gift cards or certificates.
Account Information Back to top
The BondRewards Visit ID verifies that you clicked an store or offer link on BondRewards.com. It provides you with a number to refer to should you need to contact us with a question about a specific purchase. Visit ID's are recorded to your account each time you visit a store from the BondRewards site regardless of whether or not you make a purchase during that visit. BondRewards Visit ID's are recorded to your account, under the My Visit IDs link in the My Account menu.
If you forget your password please click here and enter the email address linked to your account. A temporary password will be sent to your email with a link to reset your password. Your temporary password will expire soon after you receive it so it is important to reset it right away. Should you run into any issues please contact customer service at email@example.com.
If you wish to cancel your account, you can do so by clicking here and contacting Member Services from the email account for the BondRewards account you wish to have closed.
Click here to unsubscribe from BondRewards emails. You can do this and remain a member. Unsubscribing from periodic transactional emails is only possible by cancelling your BondRewards account. Some examples of transactional emails are the Monthly Statement, a bond or cash redemption confirmation email and so on.
I have not received my activation email or I have accidentally deleted my activation email. How do I get it again?
Please click on this link to have the activation email resent to you.
Pending rewards are BondDollars that you have earned but are put in a pending status for a 30 day period from date of original purchase. Pending BondDollars must vest for 30 days to allow for returns or cancelled orders to process. Pending BondDollars become active once this 30 day period is complete and there were no returns or cancellations. In some cases this 30 day period may take longer - please contact firstname.lastname@example.org should you have a question.
Log in and then go to "Statement". All your transactions should be reflected in this section as soon as our partners report your purchase to us which may take as long 60 days.
Log in to your account, select "My Account" and then select "My Profile".
No. We won't correspond with them any further unless they become a member. And we don't store referral email contact information for any purpose other than to send the initial referral email.
BondRewards Toolbar Back to top
The BondRewards Toolbar is a Free toolbar that downloads to your browser. Once downloaded you can search for stores directly from the toolbar, quickly access our website's category pages, and earn BondDollars without having to go through BondRewards.com each time. However, to ensure you earn BondDollars on purchases made though the toolbar you will need to login to your account first.
Absolutely not. The BondRewards Toolbar is Free to download and Free to use.
Of course not. Our toolbar does not collect any of your personal information and distribute to any outside sources. Any activity or rewards you earn through the Toolbar is your business and your business only.
No, the BondRewards Toolbar is designed to work with your browser and settings - not against them. If you have a firewall set up you may get a warning that the Toolbar is trying to access your internet, that is perfectly normal and what the Toolbar is designed to do.
If you have any questions or experience any problems with the BondRewards Toolbar we are here to help. Simply contact Member Services with a detailed message explaining your situation. Remember to give your name, the email address your account is associated with and any error messages you receive. If you can take a screenshot of the error message - even better! You can also check here to see if your question has already been addressed.
Redeeming Your BondDollars Back to top
A deposit from Lealta Media Inc. will appear on your statement when your reward transaction has been processed.
You can redeem your BondDollars for U.S. Savings Bonds or cash. Please note that if you do not have the minimum requirement of 50.00 BondDollars you will not be able to redeem. Please also note that at least 5.00 of those 50.00 BondDollars must come from purchases.
If you believe there are errors in your account statement, please contact Member Services
No. Once you have completed your first direct deposit reward request, your bank information is securely stored with BondRewards. To ensure that your account is protected, you will be asked to re-enter your password before you can submit a redemption request.
No. Once you have completed your first bond request, your Treasury Direct account information is securely stored with BondRewards. To ensure that your account is protected, you will be asked to re-enter your password before your BondDollars can be redeemed into your Treasury Direct Account.
- Go to the Treasury Direct website. At the bottom of the page, click the link that says 'Apply Now'.
- Under 'Account Type', select 'Individual'.
- Fill out the online application form on the next page. Click Submit.
- Choose images and text to personalize your account. Click Submit.
- Choose your Password and Security Questions. Click Submit.
- Treasury Direct will send your Account Number and One Time Passcode to the e-mail you provided on your application. You must enter your One Time Passcode within 2 hours from the time the e-mail was sent.
- After you have entered your One Time Passcode, enter your Treasury Direct account Password. This will log you into your Treasury Direct account.
Once your redemption request is submitted, it normally takes 7 business days for the funds to become available in your Treasury Direct account's "Zero-Percent C of I". Check your account starting 7 days after you make a bond redemption request to see if funds have been transferred. If you do not receive your deposit within fourteen (14) business days of placing your redemption request, you must notify us in the manner described below (under "Contact Us" at the end of these Terms of Service)
After your redemption request is approved, funds will be transferred into the 'Zero-Percent C of I' in your Treasury Direct Account. Complete the purchase of a Series EE U.S. Savings Bond using the 'Purchase Express' option. Your balance will not accrue any interest until this step is completed.
No, you will not receive any confirmation. To confirm your U.S. Savings Bond purchase, go to the 'Current Holdings' section of your Treasury Direct account. The amount under 'Savings Bonds' should update to reflect your purchase.
I have funds in my 'Zero-Percent C of I' security type. Does that mean I have purchased a U.S. Savings Bond?
No. Extra money in 'Zero-Percent C of I' will not accrue any interest until you use it to purchase a U.S. Savings Bond. To do so, use the 'Purchase Express' option and select 'Series EE Savings Bond' under 'Product Type'. Click 'Buy Now' to finalize your purchase.
Starting January 1st, 2012, the U.S. Treasury will no longer sell paper savings bonds at financial institutions. This is an attempt to save the American taxpayer approximately $70 million in the first five years. Bonds will be sold exclusively through the website TreasuryDirect.gov. For more information, check out the U.S. Treasury's press release.
50 BondDollars used to buy me a $50 U.S. Savings Bond. Why can I now only redeem it for a $25 U.S. Savings Bond?
Your reward hasn't changed, just the name. Prior to January 1st, 2012, paper U.S. Savings Bonds were named based on their fully matured value. Starting January 1st, 2012, U.S. Savings Bonds are named based on their initial purchase price. Regardless of whether you purchased bonds prior to January 1st, 2012 or after, the value of the U.S. Savings Bond that you could purchase with 50 BondDollars has not change.
Once your redemption request is submitted, it normally takes 7 business days for the funds to become available in your Treasury Direct account's "Zero-Percent C of I". If your deposit does not appear after 14 days, please contact Member Services.
When you request a direct deposit reward, BondRewards electronically sends the deposit information to the bank. While the bank is processing the request, your transaction will appear as pending in your BondRewards account. It normally takes 3-5 business days for the funds to become available in your bank account.
When you buy a bond, the owner's Social Security Number is required. If you're buying a bond as a gift and don't know the person's number, you can use your own Social Security Number (you will not incur a tax liability). Although most bonds are issued to individuals, they may also be issued in the names of corporations, associations, public and private organizations, fiduciaries, and other entities as single owners. If bonds are purchased for non-individuals, the owner's Employer Identification Number is used. No organizations of any type (except the U.S. Treasury) can be named on a savings bond as a co-owner or beneficiary.
There are two ways you could redeem a bond as a gift. The first is to add the recipient's Treasury Direct account to you BondRewards account redeem your BondDollars into that account. The second method is to redeem your BondDollars into your Treasury Direct account and use the "Gift Box" function. The "Gift Box" function allows customers to buy savings bonds for someone else and keep the bonds in their own account until they are ready to give them to the recipient. Once the purchaser knows the recipient's required information - his or her full name, social security number and/or taxpayer ID number and address - and has confirmed that the recipient has established a Treasury Direct account, he or she can transfer the gift into the recipient's account. The gift recipient will then receive an e-mail announcing the transaction.
You may also choose to print a Gift Certificate to present to the recipient.
The minimum balance of BondDollars necessary for a redemption at any time is fifty (50) BondDollars (the "Minimum Redemption Balance"). In addition, for your first redemption after joining BondRewards, at least five (5) of your redeemed BondDollars must have been earned through a purchase of goods or services from one of our merchant partners (the "Initial Transactional Requirement"). If you fail to satisfy the Minimum Redemption Balance at any time, or if you fail to satisfy the Initial Transactional Requirement with respect to your first redemption after joining BondRewards, you will not be able to redeem BondDollars.
A balance of fifty (50) BondDollars may be redeemed for a twenty-five dollar ($25) U.S. Savings Bond (a "Savings Bond") worth at least fifty ($50) at maturity. In order to redeem an account balance for a Savings Bond, you are required to create a Treasury Direct account and provide us with the necessary account information. Funds will be deposited directly into this account so that Members may use it to purchase U.S. Savings Bonds. Members may have a Savings Bond issued in the name of a third party, such as a friend or family member, provided that such third party is a natural person.
We generally transfer funds to your Treasury Direct account or banking institution within seven (7) business days of our receipt of your request. However, we cannot guarantee how long it will take your banking institution to complete a deposit to your checking or savings account. If you do not receive your deposit within fourteen (14) business days of placing your redemption request, you must notify us in the manner described below (under "Contact Us" at the end of these Terms of Service). DEPOSITS THAT HAVE NOT BEEN MADE to your CHECKING OR SAVINGS account within NINETY (90) days of YOUR REDEMPTION REQUEST may be FORFEITED.
You are solely liable for ensuring the information on your redemption request is accurate and complete. We have no responsibility if we are unable to fulfill your redemption request as a result of inaccurate or incomplete information provided by you.
You can redeem your BondDollars by using the Reward area of our site. Simply select the type of redemption you want (Cash or U.S. Savings Bond), submit your selection, and you will be redirected to an online order form that will verify your account information. Please note that if you do not have the minimum requirement of 50.00 BondDollars you will not be able to redeem. Please also note that at least 5.00 of those 50.00 BondDollars must come from purchases.
Yes. When you visit the Rewards page, you are presented with all of the redemption options for your available balance. You can select any combination of U.S. Savings Bonds and cash deposit options for redemption as long as you have enough BondDollars available.
There are two requirements you must meet in order to redeem your BondDollars. First, you must have at least 50.00 BondDollars available in your account at the time of your request. Second, you must have made at least one purchase from one of our 600+ shopping partners and earned 5.00 or more BondDollars.
Entirely. Feel confident when you enter your bank information on BondRewards using our secure server since we encrypt all submitted information. We use industry-standard secure socket layer (SSL) technology and firewalls to prevent illicit access of your personal information.
Entirely. We use industry-standard secure socket layer (SSL) technology and firewalls to prevent illicit access of your personal information.
Yes. Those currently holding paper savings bonds can continue to redeem them at financial institutions. Bonds, which have not matured, but were lost, stolen or destroyed, can be reissued in paper or electronic form.
It is possible to exchange your paper bonds for electronic bonds on Treasury Direct, using a program called SmartExchange. To use SmartExchange:
- Open a Treasury Direct account.
- Once your Treasury Direct account is set up, login, click "Manage Direct," then select "Establish a Conversion Linked Account" in the Manage My Linked Accounts menu.
- After you review the information on the Manage Direct >> Establish a Conversion Account page, click "Create Account" if you wish to create a Conversion Linked Account.
- Click "Manage Direct", then select "How to Convert My Paper Bonds" under the "Manage My Conversions" menu for complete instructions.
Direct deposit is a convenient way to electronically deposit funds into your bank account using an automated financial system called the Automated Clearing House (ACH). With direct deposit, payments are available the same day they are deposited in your account.
Once your redemption request is submitted, it normally takes 7 business days for the funds to become available in your bank account. If your deposit does not appear after 14 days, please contact Member Services.
As long as you have available BondDollars that meet the redemption requirements, you can submit a redemption request at any time.
Privacy and Security Back to top
If you have a question that was not answered here please pose your question in the form found by clicking here.
BondRewards believes your time is valuable. We hope to match your needs with tailored offers that are relevant and useful to you. This allows you to reach your savings goals faster and get product and service information that you will actually use.
BondRewards uses a VeriSign Class 3 Extended Validation (EV) SSL Server Certificate using RSA Encryption with 2048 bit exchange. In order to use our website you will need to use either Microsoft Internet Explorer version 7.0 or higher, and FireFox 3.5 or higher. If you need to upgrade your browser, click on the correct link for your browser below:
BondRewards Wireless Back to top
BondRewards Wireless is a new merchant and feature on BondRewards that allows members to earn BondDollars with the purchase of cellular phones, contracts, and accessories via our new wireless partner "Simplexity."
It can take up to 45 days for rewards to post to your account, at which time they will no longer be pending rewards. BondRewards reserves the right to increase pending reward periods when necessary to perform further investigation of suspicious activity. If it has been longer than 45 days since a purchase has been made with BondRewards Wireless and BondDollars are not present in your account, please contact Member Services so we can investigate your transaction.
For all inquiries regarding your products, including device prices, plan questions, order status, return and cancellation please call 1-877-422-0101 and press (2) for customer service or you can access your order online at www.whereismyorder.com .